Delivery Information — Auckland Flower Delivery & Fees

Camellia & Co delivers handcrafted bouquets and floral arrangements across Auckland every day of the week — including weekends and public holidays. We aim to deliver every order fresh and beautifully presented. Delivery fees depend on order value and location; applicable charges are shown at checkout. For delivery or returns support, email sales@camelia.co.nz.

Delivery areas & fees

• Auckland Metro (within 25 km radius of Auckland CBD):

  • Free local delivery for orders of NZD 150 and over.

  • For orders under NZD 150 a local delivery fee of NZD 15 applies.

• Beyond 25 km:

  • Deliveries outside the 25 km radius incur additional fees starting from NZD 20. Exact charges vary by distance and area and will be calculated at checkout or provided on request. Contact us for a delivery quote for remote or rural addresses.

Outer / rural locations (may incur surcharge)
These areas are commonly treated as outer / rural and may attract extra charges:
NORTH: Albany Rural, Arkles Bay, Army Bay, Dairy Flat, Gulf Harbour, Hatfields Beach, Manly, Orewa, Paremoremo, Red Beach, Silverdale, Stanmore Bay, Stillwater, Whangaparaoa, Wainui.
EAST: Beachlands, Maraetai, Waiheke Island, Whitford.
SOUTH: Ardmore, Bombay, Brookby, Clevedon, Drury, Hunua, Karaka, Papakura Rural (past Ponga Road), Pukekohe Township, Pokeno, Ramarama, Runciman.
WEST: Cornwallis, French Bay, Helensville, Henderson Valley Rural, Huia, Langholm, Muriwai, Oratia, South Titirangi, Scenic Drive, Swanson Rural, Taupaki, Waiatarua, Waima, Waitakere, Wood Bay, Woodhill, Woodlands Park. (Some locations may be unavailable — contact us to confirm.)

Ordering times & same‑day delivery

• Monday–Friday: For same‑day delivery, place your order before 1:00 pm (NZT).

• Saturday: For same‑day delivery, place your order before 10:00 am (NZT).

• Sunday & Public Holidays: We deliver on Sundays and public holidays. For same‑day requests on these days please order as early as possible (recommended by 10:00 am NZT). Holiday and weekend deliveries may incur an additional surcharge depending on availability.

• Note: Requests for a specific delivery time may incur an additional charge.

Our delivery service

• Personal delivery: Wheare possible we deliver orders personally to ensure they arrive fresh and beautifully presented.

• Couriers: If personal delivery is not possible we use trusted specialist floral couriers. Holiday deliveries are fulfilled subject to florist and courier availability.

• Packaging: Bouquets are packaged to protect them in transit with recyclable wrapping where possible.

Pick up in store

• In‑store collections are not available.

Delivery address accuracy & access

• Please provide full and correct delivery details. We cannot accept responsibility for incorrectly supplied addresses or lack of access (for example gated properties or restricted apartment entry).

• If we cannot locate the property or gain access, the order will be returned to our studio for redelivery or pickup. Additional redelivery or collection fees may apply.

No one at home

• If there is no one at the delivery address to receive the order, we will attempt to leave the flowers in a safe, sheltered place on the property or with a neighbour if appropriate. If leaving

Returns policy

We are dedicated to providing the highest quality in our floral arrangements. Because flowers are perishable, our returns and refund options are limited. Please read the policy below and contact us at sales@camelia.co.nz if you have any concerns about an order.

Reporting problems

• Notification window: If there is an issue with your order (damaged, incorrect or missing items), please notify us within 24 hours of delivery.

• How to report: Email sales@camelia.co.nz with your order number, delivery address, a brief description of the issue, and clear photos showing the problem. This information helps us investigate and resolve the matter quickly.

• Response time: We will acknowledge your report within 48 hours and advise the next steps.

What we can do

• Replacement: If available, we will offer to re-create and re-deliver the same or a comparable arrangement at no extra cost.

• Store credit: We may offer a store credit for the value of the affected item.

• Refund: Where appropriate (and at our discretion), we may issue a partial or full refund to the original payment method.

Conditions & exclusions

• Change of mind: We cannot accept returns or refunds simply because you changed your mind.

• Perishable items: Due to their nature, flowers and perishable goods are generally not eligible for return unless they are damaged, incorrect or significantly different from the ordered product.

• Bespoke/Custom orders: Made-to-order or bespoke items are non-refundable except where they are faulty or incorrect.

• Proof required: Refunds or replacements are subject to verification. Please provide photos and details as requested.

Returns for accepted cases

• Approval required: If we agree a return is acceptable, Camellia & Co will provide return instructions. Items must be returned in their original condition and packaging unless otherwise arranged.

• Return shipping: Unless otherwise agreed, the customer is responsible for return shipping costs. We recommend using tracked, insured courier services—Camellia & Co is not responsible for items lost or damaged in transit back to us.

• Restocking fee: For accepted returns a restocking fee of up to 15% of the invoice value may apply (at our discretion). This fee will be deducted from any refund.

Refund processing

• Timing: Approved refunds will be processed to the original payment method within 7–14 business days of approval (time for funds to appear depends on your bank).

• Adjustments: Any applicable delivery fees, redelivery charges or restocking fees may be deducted from the refund amount.

Delivery-related issues

• Failed delivery / no one home: If delivery fails because