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FAQ & contact
Answers to common questions, plus simple ways to reach either Auckland shop.
Before you order
Frequently asked questions
Clear answers, so you can order with confidence.
Can you deliver flowers today?+
Same-day Auckland delivery may be available for orders placed before 1:00 p.m. It depends on current flower stock, the recipient’s suburb and delivery capacity.
Can I collect my order?+
Yes. Choose pickup from 133 Ponsonby Road or 421A Richardson Road, Mount Roskill during ordering.
How do bouquet sizes work?+
Eligible bouquets are available in Signature (medium) and Grand (large). Fixed-size designs are sold as shown, with the live price displayed on the product page.
Will the flowers look exactly like the photo?+
Flowers are seasonal. If needed, individual blooms may be substituted with similar flowers of equal or greater value while preserving the overall style and colour palette.
Can I add a card or gift?+
Yes. Add your personal card message in your shopping bag. To include a gift, browse Gifts & Add-ons and add an available item to the same bag before checkout.
What if the recipient is not home?+
Please read our Delivery Policy for safe placement and redelivery information. Add access instructions and a current recipient phone number in your shopping bag before checkout.